1 (833) 247-3652

FAQ

Want to know more about Peninsula? Here are some frequently asked questions and answers below.

Frequently Asked Questions

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01
What is HR and health & safety outsourcing?
HR and health & safety functions can be complex and time-consuming. And hiring an in-house team or a lawyer to help can be expensive, especially for a small business. By outsourcing your needs to Peninsula you’ll keep your business lean and efficient, all the while ensuring you have the support you need to stay compliant and on the path to success.
02
What kinds of advice do you provide?

Peninsula can offer advice and support on all aspects of your provincial Employment Standards Act or Code and how they apply to your business. This covers most aspects of employment relations and workplace health & safety and the compliance requirements that come with each. This can include, but is not limited to:

  • Workplace policies
  • Procedures and documentation
  • Employee pay rates and entitlements
  • Unfair dismissal
  • Performance management
  • Employee contracts
  • Health and safety site-inspections
  • Accidents, incidents, and inspections
  • Temporary lay-offs & work refusal policies
  • And so much more
03
How would you summarize the Peninsula service?

The main aspects of our service can be broken down into 4 pillars:

  • 24/7 advice via telephone
  • Tailored employment contracts and handbooks
  • HR and health & safety software apps
  • Peninsula Protect – Our service promise
04
How is your service better than hiring a lawyer or my own HR team?

An employment lawyer can cost you $1000s per document change, and hiring an in-house HR professional will be the same, if not more, per month in payroll alone. Our service costs a fraction of that, and with Peninsula, you’re getting a full team of HR and health & safety experts, not just one.

05
How can you manage my HR or health & safety without being on-site?

We focus on getting to know your business, your workers, and yourself. This helps us integrate into your business and learn about it as if we work there. It also means that it won’t matter whether we’re talking in person, on the phone, by video conference or whether we’re e-mailing you. Since we’ve taken the time to learn your business, we can then focus on providing tailored solutions and documentation catered to your specific needs.

06
What kinds of software do you have to help me as a business owner?
We provide a full suite of software and apps to make the daily lives of small business owners easier and more efficient. These include:
BrightHR – Our online HR software
BrightSafe – Our online health & safety software
Blip – Punch in or out via an app
Pop – Simple expense tracking app
BrightSafe On The Go – An app that lets you manage health & safety tasks wherever you are
07
Where can I access my company's HR and health & safety documentation?

You’ll be able to access all of your documents on BrightHR. You’ll have unlimited secure cloud-based storage for every file. This way you won’t have to waste time searching through drawers and folders, instead you can find it online on BrightHR and download it in seconds.

08
What happens if legislation changes and makes my documentation outdated?

Unlike the service of employment lawyers, who bill you for each use and document change, Peninsula proactively informs and updates our clients when there is a change to legislation. And we ensure that our clients’ documentation is always up to standard.

09
Are there additional services for employers?

In addition to our 24/7 employer advice Line, documentation support, and compliance services, you can also access Peninsula Protect, which gives you legal assistance with related employment disputes or health & safety investigations.

We also have our Face2Face service offering to help you solve the HR problems you don’t have time for. Whether it’s disciplinary & termination meetings or harassment investigations, our consultants will work to understand the issue and prepare a plan of action to ensure positive results.

10
Which provinces do you service?

Peninsula services are available in three provinces:

  • Ontario
  • Alberta
  • British Columbia

We have established offices in the downtown cores of Toronto, Ontario, and Vancouver, British Columbia.

11
If I partner with Peninsula how quickly can I begin using your services?
Instantly. You can access our 24/7 advice line as soon as you become a client. Our client experience team also aims to conduct a welcome call within 1 hour, where they will begin to book your service appointments to get started with your tailored documentation and handbooks.
12
How much does Peninsula cost?

The cost of Peninsula’s services will depend upon the size of your business, the number of employees, the length of the contract, and the service offering you select.

The cost of our Health and Safety Services package starts from $2868 annually, while our HR Services package starts from $3348. Both of these plans are heavily discounted when purchased together as our Full Compliance Protection Plan.
13
How is my fee calculated?

The fee is based on your number of employees with discounts available for longer contract lengths.

14
What are the standard contract lengths available?

We offer one, three, and five-year contract options that cover various aspects of our service offering.

Explore our website or give us a call to discuss the most cost-effective option for your business.

15
How do I pay?

Most of our clients choose the convenience of monthly direct debit as their preferred payment option. We also accept quarterly or annual payments in advance or payment by credit card.

16
Can I call Peninsula on a one-off basis?

Absolutely, our employer advice line can be reached at 1-833-247-3652 and you don’t need to be a client to call us for advice. This service can give you general advice, but we always recommend meeting with one of our consultants so we can better understand your issues and provide more tailored support.

17
What do I do if I want to add another service to the contract?

Get in touch with our Client Experience Team at 1-833-247-3656 and they will be happy to assist you.

18
If I refer other employers to your service, will I be rewarded?

Of course! We love referrals.

For every employer you refer to Peninsula, you’ll receive a $400 Peninsula Visa* Prepaid Card once they sign up and have made their first monthly payment.

And there’s no limit to how many employers you can refer. You can visit our referral page today to start.

19
How many businesses do you currently support?

Since our launch in late 2017, we have already grown to partner with over 4000 Canadian businesses as their go-to resource for HR and health & safety compliance. Our clients range across all industries and business sizes. We have clients with 1 employee, and clients with over 100 employees.

20
I would like to leave a review about your service, how can I do this?

If you want to share your Peninsula experience with us, please contact client.experience@peninsula-ca.com or visit one of the links below to leave a review:

Google Reviews

TrustPilot

Feefo

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