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Employee Training: 4 Key HR Issues You Should Train Your Managers to Handle


Whether it’s a new hire or a long-tenured employee, employee training is one of the most important measures businesses can implement to ensure operational success.

Why is employee training important?

There are many benefits to employee training and development, the most notable being:

  • Well-trained staff are more productive
  • Employee training increases the overall profits of the business
  • Retention is boosted when employees complete regular training
  • Training shows employees they are valued and, in turn, promotes a positive workplace culture
  • Employee training and development improves the business’ reputation and helps them to attract top talent

What are the benefits of training managers?

While training is important for all employees, it is especially vital for staff in leadership roles. If managers are equipped for their roles, their teams will be more productive. When managers are provided with regular opportunities to hone their skills, their teams have a reliable resource to consult in times of uncertainty. Alternatively, when managers are under-qualified for their positions and not provided with adequate training, staff morale and retention rates decline. This could result in negative repercussions for the business as a whole.

What common HR challenges should leadership training for managers address?

To ensure managers have the knowledge to tackle day-to-day issues, Peninsula offers interactive leadership training for its clients on the following topics through its Face2Face service.

Absence management

Employee absenteeism is often a reoccurring issue in the workplace, especially with the ongoing pandemic. To manage employee absences, employers must first ensure they have proper policies in place to communicate the business’ stance on absenteeism, sickness, lateness, unapproved/approved breaks, and legislated leaves of absence.

Once the business has the right documentation in place, managers must be trained on how to cope with employee absences. Managers must be able to distinguish between different types of absences, conduct return-to-work meetings, understand how to request medical documentation, and set up accommodations. It is necessary that managers have a basic knowledge of human rights and employment standards legislation.

Appraisal & performance management

One of the most frequent management tasks is evaluating employee performance. While this seems straightforward, managers must receive training to acquire the knowledge, skills, and confidence to manage and improve performance within their teams. This will help them undertake effective appraisal reviews with their direct reports.

While most employees receive positive reviews, there are always staff members who fall short. Managers need to be trained to understand how to conduct effective performance review meetings and establish an action plan or performance improvement plan (PIP) for employees who need assistance. Informing an employee that they need to be placed on a PIP is never easy, which is why training is key.

Managing behaviour in the workplace

In addition to performance management, leadership must also ensure their reports are behaving in a manner that is workplace appropriate. As addressing poor performance can be difficult, discussing an employee’s poor behaviour can be even more challenging.

To help navigate these conversations, training should be provided to assist managers gain an effective understanding of how to deal with workplace conflicts and inappropriate behaviour, distinguish between acceptable performance management practices and workplace bullying, and to develop an understanding of sexual harassment in the workplace and deal with issues arising from same.

Effective communication

Communication is one of the most important soft skills for managers to have. As communication skills are often ingrained in us from an early age, they can be more difficult to learn. The best way to improve communication skills, especially in the workplace, is through training.

The effective communication training module provides managers with the necessary skills and information required to better communicate with reports, gain confidence in group situations, increase their understanding of communication skills (verbal, non-verbal, and listening), realize how certain communications can be perceived in the workplace, and help resolve conflicts with or between team members.

Do you need help managing staff absences and performance issues?

Our qualified experts can help you resolve HR issues, develop company policies, and assist you with any other human resources management and health & safety advice you may need. To learn more about how our services can benefit your business, call an expert today at 1 (833) 247-3652.