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There is no doubt that absenteeism—frequent, unplanned staff absences without cause—is bad for your business. But what most employers often don’t realize is that the opposite can also be just as harmful to your bottom line. Presenteeism is a term used to describe a phenomenon where employees come to work even when they are unwell,...

The restaurant and food services sector has been among the hardest hit by the pandemic. Repeated lockdowns, staff shortages, diminishing revenues, increasing food prices, and ever-changing COVID-19 public health measures have made the past two years nothing short of an ordeal. Restaurant Canada’s Restaurant Outlook Survey, published November 2021, found that 93% of those surveyed...

A hybrid office does offer the best of both worlds. When employees get the option to split their work week between home and office, they enjoy greater flexibility in managing their time and daily routines. It is especially useful for those employees who also have childcare or caregiving responsibilities. But hybrid work, too, is not...

Soft skills are critical for effective people management. Initiative, adaptability, and persuasiveness are some examples of soft skills. But the most essential soft skill you need to be a good leader is emotional intelligence (EI). What is emotional intelligence? Emotional intelligence or emotional quotient can be described as the ability to identify and manage one’s...